If you continue to browse through (this website, our website) you are bound to abide by the terms and conditions laid on this website., or us, our, we will be used in the terms and conditions to refer to the website.

Our Products

The products sold on this website are subject to availability and if at all we are unable to supply or deliver the product we reserve the right to substitute a product of similar and equivalent quality, value and colour. If we are unable to provide the item chosen by you or a suitable substitution, you can request for a full refund within thirty (30) days of placing the orders.

Placing Orders

You can place the orders online on and pay online via the available payment gateways.


Prices are listed in Australian dollars and include GST.

Your order will not be packed for shipping until full payment is received.

Please provide complete and accurate payment and delivery details. We cannot be responsible for any loss or delay or failure to deliver or process your order resulting from inaccurate or incomplete details provided.

We reserve the right to reject your order. If this occurs, we will refund any money paid.


If you place and and pay for an order and then cancel it before it is shipped, a $15 admin charge will be applied. A refund of the balance will be issued within 10 working days.

If you have ordered products that we are unable to supply, we’ll get in touch with you to offer a substitute or offer a store credit if a similar variety is not available.


We deliver our products with our own local courier.
We pack and ship as soon as possible after receipt of your order.
Delivery charges will be shown in your checkout form via your postcode. Please note that you as a customer are responsible for providing us with the correct address for delivery as if they are deemed as incorrect, we will not be responsible nor would any refund be processed through.


If the product arrives in poor condition, we will issue a store credit for the value of the product, or mail you replacement product if we have those available.

If you do not phone or email us within 7 days of receipt, we cannot accept
responsibility for any issues or delivery problems.

If you have ordered the wrong product, or changed your mind since purchase, we do not accept returns or issue refunds for products bought in error.

Liability Limitation

We are not legally obliged and responsible for any loss that you may suffer as a result of browsing this website or making any orders, be it from errors on servers, or in information, products or services that we may offer or from any other use of this website. Your usage of this website is up to you for which we cannot be held responsible.

Changes to Terms & Conditions

Dorothy’s of Werribee holds the right to change, modify, add or remove any of these terms at any time. Please ensure to have checked these terms regularly before browsing through the website. In case of any significant changes to our terms and conditions, we will inform you wherever it is possible.

If you continue to browse through our website, it will by default be an agreement and your acceptance of the terms and conditions listed on this website.


To the extent permitted by law, we disclaim all warranties be it expressed or implied. We do not give any warranty that this website will be free from defects. We however, endeavour to have the most accurate information on our website.

It is your sole responsibility whatsoever to bear any costs that may arise after the use of this website.

Scroll to Top